Last updated: 5/7/2024
This page outlines all refund policies, terms and conditions for Hebe Ceramics and any products sold or given away by Hebe Ceramics, including but not limited to the following websites and locations:
hebeceramics.com, shop.hebeceramics.com
Get in touch with us: contact@hebeceramics.com
When you purchase anything from Hebe Ceramics, or when you agree to receive anything for free, you agree to hold the company harmless of any loss, damage or injury due to any products you received from us. Our maximum liability to you is the amount you paid for the item(s) purchased. All items offered on this site are provided “as is” and without warranties of any kind, whether express or implied. We reserve the right to update these policies at any time.
CAUTION: All Hebe Ceramics pottery vessels are handmade, Ceramic Art made by Cara Campbell and might have flaws, including but not limited to:
- sharp textures
- cracks
- chipped, pitted or cracked clay
- crazed, pitted or textured glaze
Cara Campbell personally inspects 100% of Hebe Ceramics visually and by vigorously rubbing our bare hands around the surface of every pot. We work to maintain a high Standard of Quality. We polish sharp textures and remove cracked pottery, but flaws are still common in handmade pottery, and every pot probably has one. Like scars in our skin, they are natural, unavoidable parts of the Art.
CAUTION: Hebe Ceramics will break if dropped or banged against hard surfaces
- Broken Hebe Ceramics can not be repaired.
- Broken pottery shards are sharp and can be dangerous. Dispose of them in the garbage.
Packages that are Lost, Stolen, Returned as Non-Deliverable, or Arrive Damaged:
Packages lost or stolen will be refunded 100% of your order cost, including shipping, as long as you reach out within 30 days of your estimated delivery date so that we can open a claim through USPS. Please email support@hebeceramics.com with your order number for quicker processing.
In the event your item is lost or stolen in transit you can file a claim via USPS or email me at support@hebeceramics.com within 30 days of your estimated delivery date with your order number.
Packages that are “returned to sender” will have the option to have the item resent, but the buyer is responsible for paying the new shipping fee. If you decline to have the item re-shipped, you will be refunded the cost of your order minus shipping and a 15% restocking fee.
When purchasing Hebe Ceramics, you must enter a shipping address that is safe to receive packages from the United States Post Office. You are responsible for entering a safe shipping address to receive your packages.
If your item(s) arrives broken, we will refund 100% of your order, including shipping costs. However, we require that you email us photo evidence of your broken pottery within 14 days of the delivery: support@hebeceramics.com. Please be sure to include your order number for quicker processing.